Shipping Policy

We currently only deliver Orders placed via the Website/Website Call Centre to addresses within Kuwait. A variety of Order delivery/collection methods are available as set out below. However we constantly strive to improve customer experience and may introduce additional delivery or collection methods across our shopping channels. Please check back frequently to see if more options have become available.

  1. Delivery The following options are available for delivery to your requested address in Kuwait:

    Location Delivery Timescales** Cost***
    Kuwait Addresses 1-3 Days*
    FREE delivery on orders over 25 KWD
    2 KWD orders under 25 KWD
    * Orders placed on Kuwait public holiday will be deemed placed on the first day following the date on which the Order was submitted.
    ** Delivery timelines are estimates, see further details below.
    *** We reserve the right to impose redelivery charges where your Order is not accepted at the address supplied to us on the confirmed date of delivery. Please note that orders over 29 KWD will be applicable for Cash on Delivery but will have an additional fee of 2 KWD.
  2. General Conditions: Delivery and Click & Collect: Although we are strongly committed to delivering in the timelines estimated in our Order confirmation or displayed on our Website or above, delivery timelines are estimates only. Time shall not be considered of the essence. Timelines start from Order confirmation. However, if we have not delivered your Order within 30 days of Order confirmation, we will provide you with a full refund. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your Order or request postponement.

    It is your duty to ensure appropriate access for deliveries, including in particular but without limitation on Fridays.