FAQ

We’re always on hand to offer advice or make things easier, so to help, we’ve compiled these FAQs. If you’ve got a question then they should do the trick.

MY ACCOUNT

• Can I order online?

  • Yes you can order on www.gap.com.kw and shop from our extensive selection of clothing for Women, Men, Kids, Toddlers & Babies.

• What is the difference between www.gap.com.kw and www.gap.com?

  • www.gap.com.kw is the main local website for deliveries within the Kuwait, while www.gap.com is the brand's international site.

• If I order online, what are my options to receive the product?

  • To make your shopping experience as enjoyable and as convenient as possible, we provide a Home Delivery service.

• Can you place an order on my behalf?

  • Our Customer Care team can support you with placing an order for Home Delivery.

• Do you have click & reserve?

  • We want to make your shopping experience as enjoyable and as convenient for you as possible. However, we do not offer Click & Reserve.

DELIVERY

• Do you deliver to the GCC?

  • www.gap.com.kw currently only delivers to Kuwait but we also deliver to the UAE through www.gap.ae.

• How long do I have to wait for my product to arrive?

  • Our delivery timescale in Kuwait is from 2-4 days*. For more information, please see our Shipping Policy. Please contact the customer care team on  +971 80042763. You can also email us by filling the form here.

RETURN / REFUND / EXCHANGE

• I bought this product in Kuwait can I refund it in the GCC?

  • Please click here to see our full Returns & Refunds policy

• I bought this product in the Kuwait, can I exchange it in the GCC?

  • No

• I bought this product on www.gap.com, can I return, refund or exchange it in Kuwait?

  • As part of two separate entities, unfortunately we cannot process returns, refunds or exchanges on www.gap.com.kw or in any of the Gap stores in Kuwait.

GIFT CARDS & AMBER

• I have Amber points, can I use them on the website?

  • Yes, Amber members can earn points for their transactions and redeem them on the website. Our Amber members also receive exclusive offers, promotions and event invitations.

• If I buy an item, do you offer gift wrapping and personal messaging?

  • We do not currently offer this service.

PAYMENT

• What are the online payment methods?

  • We accept multiple types of payments on our website: credit/debit card, PayPal or Amber points. You can also choose to use our 'cash on delivery' payment method, which will enable you to purchase online and pay on delivery of your items. If you have an in-store voucher, please note that you can only use it in store.

• Do you offer cash on delivery?

  • Yes, we offer cash on delivery as a payment method for Kuwaiti Dinar only. An additional handling fee of KD 1 is payable for all cash payments to cover the cost to us of providing this service.

GENERAL

• Who do I contact for any queries about www.gap.com.kw?

  • You can reach us on our UAE Toll Free number +971 800 GAPME (+971 800 42763) or via email at [email protected] The Customer Care team is available between 10am-10pm, seven days a week.