We’re always on hand to offer advice or make things easier, so to help, we’ve compiled these FAQs. If you’ve got a question then they should do the trick.
All our store locations are trading from 10am-6pm as per government guidance and may be subject to change.
Please follow and adhere to the guidance shared by the authorities. For the safety of our team members, and customers and in compliance with government authority regulaiton, all of our team members will be wearing masks & gloves.
We're committed to doing everything we can to ensure the health and safety of our team members, our customers and the community. We are working with and under the guidance and following the direction of government authorities and medical experts.
We have upweighted our in-store cleaning routines to make them even more rigorous and are focusing on personal hygiene protocols per all government authority guidelines.
To make it easier for you to visualise the recommended safe physical distance between people when at the sales desk, please look for the floor markers our team have placed on the floor. Standing on these marked areas will ensure you are separated from other customers by the recommended 2 metres.
We will hold onto your order until we are able to resume our delivery services in Kuwait once curfew restrictions are lifted, and we will keep you updated on your delivery.
Our delivery service has been temporarily suspended in line with government guidelines and your Gap order is currently on hold until curfew restrictions are lifted. We apologize for any inconvenience caused and will keep you updated on your delivery.
We have temporarily suspended our Cash on delivery service in Kuwait until further notice.
We are working with and under the guidance and following the direction of government authorities and medical experts to keep our fitting rooms safe. Customers must wear a mask at all times whilst in the fitting rooms, can only try up to 5 items and can spend a maximum of 10 minutes in the fitting rooms.
Items customers have returned will be quarantined and sanitized before being put back into the store.
We have upweighted our fitting room cleaning routines to make them even more rigorous and are focusing on personal hygiene protocols per all government authority guidelines.
If you prefer not to come to store, our online website is still operating as usual.
If you are in-store, we encourage you to shop using contactless electronic methods, for online, all our payment methods are secure.
Yes you can order on www.gap.com.kw and shop from our extensive selection of clothing for Women, Men, Kids, Toddlers & Babies.
www.gap.com.kw is the main local website for deliveries within the Kuwait, while www.gap.com is the brand's international site.
To make your shopping experience as enjoyable and as convenient as possible, we provide a Home Delivery service.
Our Customer Care team can support you with placing an order for Home Delivery.
We want to make your shopping experience as enjoyable and as convenient for you as possible. However, we do not offer Click & Reserve.
www.gap.com.kw currently only delivers to Kuwait but we also deliver to the UAE through www.gap.ae.
For more information, please see our Shipping Policy. Please contact the customer care team on 22289434. You can also email us by filling the form here.
During this time, items purchased online will be accepted via the online returns process only.
Online purchases which are returned will be subject to quarantine and sanitization in line with government health and safety guidelines.
Please click here to see our full Returns & Refunds policy
As part of two separate entities, unfortunately we cannot process returns, refunds or exchanges on www.gap.com.kw or in any of the Gap stores in Kuwait.
Yes, Amber members can earn points for their transactions on the website. Our Amber members also receive exclusive offers, promotions and event invitations.
We do not currently offer this service.
We accept multiple types of payments on our website: credit/debit card, PayPal or Amber points. You can also choose to use our 'cash on delivery' payment method, which will enable you to purchase online and pay on delivery of your items. If you have an in-store voucher, please note that you can only use it in store.
Yes, we offer cash on delivery as a payment method for Kuwaiti Dinar only. An additional handling fee of KD 2 is payable for all cash payments to cover the cost to us of providing this service.
If the item you have purchased goes on sale within 5 days of your purchase, your item still qualifies for the discounted price. The item must be in the same size and color that was purchased. The difference between the purchase price and the sale price will be provided through a coupon code. Sale items with further reductions do not qualify for price difference. To claim the discount, contact our customer support team on 22289434 or via email at [email protected]
You can reach us on our Kuwait Toll Free number 22289434 or via email at [email protected] The Customer Care team is available between 10am-10pm, seven days a week.